Locksmith 24/7 — lock-smith.net — 1.1 stars — 515 Trustpilot complaints

515 Trustpilot complaints — 1.1 stars — the highest complaint volume of any locksmith found

Locksmith 24/7 at lock-smith.net has generated 515 negative Trustpilot reviews — the highest single complaint volume of any locksmith company documented in this database. The volume of complaints combined with 1.1 stars confirms systematic, ongoing consumer harm at scale.

Elderly disabled mother — £449 lock + £149 labour + £299 gearbox never changed + £99 to move screws + £89 callout

One reviewer documented the complete invoice breakdown for their elderly disabled mother: £449 for a lock, £149 labour for 30 minutes, £299 for a gearbox that was never changed, £99 to move 2 screws, £89 callout. Total charged for a vulnerable elderly person in distress.

Attempted theft of lockbox

During a callout the operative attempted to steal the consumer's lockbox — only prevented by the consumer's removals team who caught the operative before they could leave. This is not overcharging — this is theft.

Overcharge by 400% — vulnerable person targeted

Consumer review: "Total scam — overcharge by 400%. Take advantage of people in their time of need. Google should be ashamed to promote them."

Franchised operation — national scale confirmed

A reviewer noted: "I think they are franchised and are doing this kind of thing all over the country." The 515-review volume and the national geographic spread of complaints confirms this is not a local or regional operation.

Does not provide receipts — cash demanded

Multiple reviewers report being refused a receipt and having cash payment demanded before completion of work. No receipt makes it harder for consumers to identify the company for complaint purposes.

Call your bank immediately. Credit card over £100 — Section 75. Debit card — chargeback within 120 days. Say the price charged was significantly different from the price quoted.

Check the invoice company name. Search the company name on your invoice at locksmithscams.co.uk — it will often differ from the trading name you called.

Trading Standards — 0808 223 1133. Give them the trading name, invoice company name, phone number called, and amount charged versus quoted.

Action Fraud — reportfraud.police.uk. Include trading name, invoice company name, and amount charged.

Leave a Trustpilot review. Your review protects the next consumer. Include the name you called AND the company name on your invoice.

locksmithscams.co.uk — independent public interest resource. All information from publicly available Trustpilot reviews and Companies House records. Published September 2026. Full database →