DIYBEST Ltd — Locksmith Scam Profile

If you received an invoice or callout from this company

Call your bank immediately. Credit card over £100 — Section 75. Debit card — chargeback. Report to Trading Standards: 0808 223 1133. Action Fraud: 0300 123 2040.

Company details

Company name	DIYBEST Ltd
Phone number	02039051021 — multiple numbers
Address	London — UK-wide dispatch network
Tags	london companies-house invoice-mismatch trustpilot one-show multiple-websites 2022 2023 2024 2025

What we know

FULLY DOCUMENTED. Company No. 14641477. INVOICE NAME MISMATCH CONFIRMED across multiple platforms — consumers calling Trust Locksmith, Trust 24 Locksmith, Locksmith Team, and city-locksmith.co.uk all receive invoices from DIYBEST LTD. FEATURED ON BBC ONE SHOW 16 APRIL 2026 — customers charged exorbitant money to unlock a door and replace barrel. DOCUMENTED HARMS: £900 charged for simple lock change; £597.60 on card machine thrust in face before invoice produced; £603.60 for 20 minutes work; £537.60 subbed out via DIYBEST Ltd; Quoted £39 on phone — jumped to £120 callout plus extras. THREATENING BEHAVIOUR: debt collector threats made to prevent chargeback; credit score threats used as intimidation. Consumer states: "Called Trust 24 Locksmith, invoice name is DIYBEST Ltd." Company changed phone number mid-investigation — new number 02039051021 confirmed on Trustpilot. Report to Trading Standards 0808 223 1133. Action Fraud 0300 123 2040. HMRC VAT fraud 0800 788 887.

What to do if you were charged by DIYBEST Ltd

Call your bank immediately

Credit card over £100 — Section 75 of the Consumer Credit Act 1974. Debit card — chargeback. Do this today.

Report to Trading Standards

Citizens Advice — 0808 223 1133. Give them the company name, amount quoted, amount charged.

Report to Action Fraud

0300 123 2040 or actionfraud.police.uk — especially if the invoice company name differs from the one you called.

Report to Ofcom

Report the phone number at ofcom.org.uk — this can get the number suspended and shut down the operation.

💰 Report VAT fraud to HMRC

If VAT was charged on your invoice — check the VAT number at gov.uk/check-uk-vat-number and report fraud to HMRC on 0800 788 887.

All information on this page is based on publicly available sources. This is an independent public interest resource not affiliated with any organisation.

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